Guest Directory
Online Guest Directory
Access
Additional Toiletries
Complimentary emergency toiletries (including razor, shaving foam, comb, toothbrush, toothpaste, needle and thread, facecloths, tights and sanitary items) are available from reception, 24 hours a day.
For access to the hotel after 11 pm, please use your key card. If you encounter any problems, please press the doorbell located to the right of the front door. If you have any queries, please contact reception.
Alarm Clock Instructions
Please contact reception if you require help operating your alarm clock.
Complimentary emergency toiletries (including razor, shaving foam, comb, toothbrush, toothpaste, needle and thread, facecloths, tights and sanitary items) are available from reception, 24 hours a day.
Bar
The bar is located on the ground floor and is open daily from 11 am - 11 pm
Bar Snacks
Please contact a member of the team for Bar Snack availability during your stay.
Bath Mats & Blankets
Anti – Slip bath mats, blankets, towels and face cloths are available 24 hours a day.
Best Western Feedback
Getting feedback from our guests allows us to improve our service and we would ask if you would please complete our guest survey which is available on line at www.bwfeedback.com.
Best Western Rewards (Signing Up)
For more information about joining the Best Western Rewards loyalty card scheme, please ask at reception.
Bottled Water
Chilled still or sparkling mineral water is available to purchase 24 hours a day from the hotel bar.
Breakfast
Please check your individual confirmation for breakfast arrangements during your stay.
Car Parking / Hire
Limited parking space is available at the rear of the hotel. The hotel does not accept responsibility for the loss or damage to cars and/or their contents. A local car hire contact number is available towards the back of this directory.
Checking Out
Please vacate your room by 10.30am. Hand your keys back into reception and settle any room, food & drink charges.
Children
The hotel welcomes children. Cots and extra beds are provided. There is a children's menu available in the restaurant.
Church Services
Reception will be pleased to advise you of the places of worship.
Complimentary Toiletries
Shampoo, body wash, soap, are all available in your room.
Credit / Charge Cards
All major cards are accepted: Mastercard, Visa, Maestro, American Express and Solo.
Dialling / Telephone Instructions
Please only use your in-room phone in an emergency to contact reception. Dial 0 to contact reception. For outbound calls, please dial 9, followed by the number you're calling.
Dietary Requirements
Please inform us if you have any special dietary requirements.
Dinner
Please contact reception to book a table in our restaurant.
Dogs
The hotel accepts dogs. Please notify reception at the time of booking. £10 cleaning charges apply per night.
Dry Cleaning/ Laundry
Our laundry service is currently not available.
Early Departures / Express Checkout
Please settle the night before by 10.30pm. Express checkout forms are available from reception. Please contact reception for more information.
Emergency (See Illness)
In case of an EMERGENCY or ACCIDENT, please dial 0 for reception or alternatively 9 for an outside line followed by 999.
Electric Fans
All rooms have fans. Extra fans are available from reception, subject to availability.
Express Breakfast
Express Breakfast is available if pre-ordered before 22:00.
Extension Leads & Adaptors
Extension leads and adaptors are available from reception, subject to availability.
Fire
A fire notice is placed behind your room door. The fire alarms are tested every Tuesday at 11am. The fire alarm is a siren (one continuous note). Should the alarm be activated please leave the building via the nearest fire escape route and congregate at the fire point located in the hotel car park.
Food Service Times
Breakfast 7.00 am – 10.00am (7 days)
Lunch - 12.00 noon - 2.00 pm (Sunday Only)
Dinner - 6.00 pm - 8.00 pm (Mon - Sat)
Gratuities
There is no service charge applied to your bill. Gratuities are at your discretion and can be left at reception.
Hairdryer/ Hairdresser
Hairdryers are provided in all bedrooms. Reception will be pleased to recommend a local hairdresser.
Ice
Ice or an ice bucket is available 24 hours a day. Please collect from the bar.
Internet Access
FREE WIFI is available throughout the hotel. Simply go to your WiFi settings and select BW Shrubbery Hotel Guest. You will then be prompted to enter your name and email address. The password required is 'shrubberyilminster'. Please contact reception for assistance.
Illness, Medical Instructions
Please notify reception if you require medical attention.
Irons and Ironing Boards
An iron and ironing board are provided in your wardrobe.
Keys
Your room key is a cardkey which has a magnetic strip that provides access to your room. Please keep key cards away from mobile phones and other electronic devices. On departure please hand the key back to reception.
Lounge Computer
This service is currently not available.
This service is currently not available.
Local Attractions
We will happily advise on local attractions and there operational times.
Lost Property
Please report any lost property at reception
For guests who have checked out there is the availability for the hotel to store luggage for up to six hours after departure. All luggage must be removed from the hotel on departure, the hotel cannot take responsibility for any luggage storage.
Luggage Assistance
Luggage assistance is available on request.
Mail
Local postal services are available in the town centre.
Maintenance
If you identify any maintenance issues, please alert reception immediately.
Manager
The duty manager is available at all times.
Meeting Rooms
The hotel has three dedicated rooms for meetings and conferences. Please ask for more details at reception.
Newspapers
Newspapers are available 200 yds away from our local newsagent; Spar Garage (turn left outside the hotel).
Packed Lunches
Packed lunches are currently not available
Payment of Accounts
Guests are required to settle all room and board charges prior to arrival at the hotel.
Photocopying / Printing Services / Fax
These services are available from reception between the hours of 8.00am and 11.00pm. Printing services are available by emailing your documents to reception@shrubberyhotel.com All pages printed will print onto the main hotel printer. A charge will apply.
Pillow / Blankets
Please contact reception to request extra pillows and blankets.
Public Transport
There is a bus stop located in the centre of town. The nearest train stations are Crewkerne and Taunton. Timetables for both services are available from reception.
Razors, Hairdryers
Razor points and hairdryers are in all rooms. Please ask at Reception.
Reception/ Night Porter
The hotel reception is manned from 7.00am-11.00pm. The night porter is on duty at all other times.
Reservations
The Shrubbery Hotel is a member of Best Western Hotels. To book an onward reservation to any of our associate hotels go to www.bestwestern.co.uk
Alternatively call 08443876666
Room Cleaning
Our policy is to service rooms every other day for those guests staying more than one night, however if you wish to have it serviced daily please let reception know and they will advise housekeeping accordingly. Additional tea/coffee, sugar, milk etc can be requested from reception.
Room Service
Drinks and take-aways can be eaten in your room. Please check on arrival the availability of any in house meal services.
The hotel cannot accept responsibility for valuables left in bedrooms. There is the facility for guests to store valuables in the hotel safe where a receipt will be issued.
Shoe Cleaning
Shoe cleaning products are available from reception.
The hotel is 100% no-smoking. If you smoke in your room, a smoking charge of £125 will be applied to your account. There is a smoking area located outside at the front of hotel.
Telephone Room Service
For room service or for assistance, please contact reception. Dial 0 on your in room phone.
Telephone
The hotel's telephone number is 01460 52108.
To call rooms:
Dial 2 followed by the room number.
E.g. 202 = Room 2, Room 22 = 222
External Call Charges
To dial an outside line, press 9 on your in room phone, before entering the desired phone number.
Local, national, international and mobile charges may vary
Television and Radio
All standard UK Free to View TV Channels are available starting from BBC1 on channel 1 of your TV set. A full digital TV guide is available by pressing 'guide' on your remote control. Radio channels start from channel 700 on your TV set
Towels
Fresh towels are available 24 hours a day please request these from reception.
Useful Telephone Numbers
Main hotel reception - 0
NHS Advice, please dial 9 followed by 111
Wake Up Calls
Wake up calls can be booked through reception.
Water
The hotel water is safe to drink. If any scheduled water works are being carried out, you will be informed.
Weddings
The Somerset Suite is licensed for civil ceremonies. The hotel is also delighted to cater for wedding receptions. Wedding packs are available from reception.
Welcome Tray
Tea and coffee making facilities are provided in all bedrooms for your comfort. Please ask at reception any replenishment you might require throughout your stay.